Course curriculum

    1. Understanding Today's Shopper

    2. Why a Consumer is Submitting a Lead

    3. To BDC or Not to BDC

    4. The True Cost Of an Internet Sale

    5. Quiz

    1. How to Structure Your Internet or BDC Department

    2. What To Look For In New Hire's For Your Dealership

    3. How to Interview Potential Employees

    4. Who's in Charge?

    5. Quiz

    1. Four Tiers of a Successful BDC

    2. Pay Plans Designed for Productivity

    3. 07-The Question of Why

    4. MAP, Par, and Target

    5. Quiz

    1. The KPIs You Must Understand

    2. Possibility vs Probability

    3. To Price or Not to Price

    4. Quiz

    1. Three Words That Must Be in Your Vocabulary

    2. Personality Selling

    3. The Language You Must Use

    4. Quiz

    1. Quick Draw McGraw: Don't Just Kill the Clock

    2. Injecting Inspection

    3. The Importance Of Process

    4. The Biggest Profit Leak in Your Dealership

    5. The Best Auto-Responder Ever

    6. Quiz

About this course

  • Free
  • 47 lessons
  • 3.5 hours of video content

Discover your potential, starting today