Course curriculum

    1. Introduction

    2. Why Do You Need a Service BDC

    3. Breaking Down the Service BDC Wall

    4. The Foundations Of A Service BDC

    5. Activities Of a Service BDC

    6. Quiz

    1. Taking Inbound Phone Calls In Your Service BDC

    2. Appointment Reminders For Your Service Customers

    3. Declined Service Calls

    4. Recalls In Your Service Department

    5. Quiz

    1. The CSI Phone Call

    2. How To Pay Your Service BDC

    3. Setting Your BDC Up For Success

    4. Empowering Your Service BDC Agents

    5. Quiz

About this course

  • Free
  • 16 lessons
  • 1 hour of video content

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